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The role requires you to excel in enthusiasm and provide great client service as part of us Workforce Planning Team. You will be responsible for scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants'availability. We would like someone who is driven, hardworking and has a strong administrative background.Job PurposeTo deliver world class care to exceed our clients' expectations and provide support to our ever-growing client base across Ireland and Northern Ireland.Day-to-Day Responsibilities as a Customer Service Advisor: * Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability. * Monitor Consultants' diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority. * Proactively contact clients to check service provision and offer review appointments. * Management of client job lists. * Understand all client databases and systems to service clients. * Manage own workload working from the job list. * Liaise with clients via written correspondence, telephone, and video calls. * Identify and pro-actively contact clients to promote the benefits of our products and service and encourage implementation and usage. * Carry out onboarding appointments with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding. * Ensure all onboarding processes and procedures are adhered to. * The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives.What you Bring to the Team * Demonstrative customer service skills with a particular focus on rapport building and relationship management. * Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise, and professional manner. * Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence. * Ability to prioritise effectively, have high attention to detail and impeccable time management skills. * Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service. * Ability to build and cultivate good working relationships with internal departments across various jurisdictions. * Working knowledge of Microsoft Office Suite. * Experience working. P969604LSR3INDIRE
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Business Development Manager - Field Based. Our clients' services go beyond Employment Law and HR - they also cover health and safety management, insurance, employee wellbeing, and much more.We are looking to speak with motivated individuals who are career minded and hungry for success within Sales. They are looking for talented BDM's to work within their dynamic and fast-paced sales team. You will be required to contact Business Owners and set up appointments with potential clients to set up face-to-face sales meetings with SME's. Some appointments will be pre-booked for you by the Telesales team, whereas some leads will be self-generated.They will support you and offer a clear progression plan, meaning that you will understand what it takes to be a high performer and how you can achieve your career goals with them.What are we looking for?We are looking for an experienced Business Development Manager who has a proactive and self-motivated attitude! The role involves selling into new businesses via pre booked appointments that are setup by the telemarketing and services team, and from your own lead generations gathered from a provided database.Day-to-Day Responsibilities as a Business Development Manager: * Deliver consultative in-person sales meetings with 4 SMEs daily, most appointments are pre-booked by an office-based sales support team. * Use your professional/informal networks to generate leads to augment the office generated leads. * Work with the Head of events to deliver a monthly seminar to business owners so as to maximise sales opportunities. Eg co-hosted events with the Chamber of commerce and industry * Achieve quarterly sales targets. * Accurately build, manage and maintain your sales pipeline. * Be the best representation of the brand.The idea candidate: * A strong background in B2B Sales * A self-starter who is success/money motivated * Have a full, clean driving license * Have previously worked to KPI's and sales targets * Be eligible to work in Ireland P969904NEINDIREBD
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Business Development Manager - Field Based. Our clients' services go beyond Employment Law and HR - they also cover health and safety management, insurance, employee wellbeing, and much more.We are looking to speak with motivated individuals who are career minded and hungry for success within Sales. They are looking for talented BDM's to work within their dynamic and fast-paced sales team. You will be required to contact Business Owners and set up appointments with potential clients to set up face-to-face sales meetings with SME's. Some appointments will be pre-booked for you by the Telesales team, whereas some leads will be self-generated.They will support you and offer a clear progression plan, meaning that you will understand what it takes to be a high performer and how you can achieve your career goals with them.What are we looking for?We are looking for an experienced Business Development Manager who has a proactive and self-motivated attitude! The role involves selling into new businesses via pre booked appointments that are setup by the telemarketing and services team, and from your own lead generations gathered from a provided database.Day-to-Day Responsibilities as a Business Development Manager: * Deliver consultative in-person sales meetings with 4 SMEs daily, most appointments are pre-booked by an office-based sales support team. * Use your professional/informal networks to generate leads to augment the office generated leads. * Work with the Head of events to deliver a monthly seminar to business owners so as to maximise sales opportunities. Eg co-hosted events with the Chamber of commerce and industry * Achieve quarterly sales targets. * Accurately build, manage and maintain your sales pipeline. * Be the best representation of the brand.The idea candidate: * A strong background in B2B Sales * A self-starter who is success/money motivated * Have a full, clean driving license * Have previously worked to KPI's and sales targets * Be eligible to work in Ireland P969904NE1RINDIREBD
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Business Development Manager - Field Based. Our clients' services go beyond Employment Law and HR - they also cover health and safety management, insurance, employee wellbeing, and much more.We are looking to speak with motivated individuals who are career minded and hungry for success within Sales. They are looking for talented BDM's to work within their dynamic and fast-paced sales team. You will be required to contact Business Owners and set up appointments with potential clients to set up face-to-face sales meetings with SME's. Some appointments will be pre-booked for you by the Telesales team, whereas some leads will be self-generated.They will support you and offer a clear progression plan, meaning that you will understand what it takes to be a high performer and how you can achieve your career goals with them.What are we looking for?We are looking for an experienced Business Development Manager who has a proactive and self-motivated attitude! The role involves selling into new businesses via pre booked appointments that are setup by the telemarketing and services team, and from your own lead generations gathered from a provided database.Day-to-Day Responsibilities as a Business Development Manager: * Deliver consultative in-person sales meetings with 4 SMEs daily, most appointments are pre-booked by an office-based sales support team. * Use your professional/informal networks to generate leads to augment the office generated leads. * Work with the Head of events to deliver a monthly seminar to business owners so as to maximise sales opportunities. Eg co-hosted events with the Chamber of commerce and industry * Achieve quarterly sales targets. * Accurately build, manage and maintain your sales pipeline. * Be the best representation of the brand.The idea candidate: * A strong background in B2B Sales * A self-starter who is success/money motivated * Have a full, clean driving license * Have previously worked to KPI's and sales targets * Be eligible to work in Ireland P969904NE2R2INDIREBD
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Business Development Manager. Our clients' services go beyond Employment Law and HR - they also cover health and safety management, insurance, employee wellbeing, and much more.We are looking to speak with motivated individuals who are career minded and hungry for success within Sales. They are looking for talented BDM's to work within their dynamic and fast-paced sales team. You will be required to contact Business Owners and set up appointments with potential clients to set up face-to-face sales meetings with SME's. Some appointments will be pre-booked for you by the Telesales team, whereas some leads will be self-generated.They will support you and offer a clear progression plan, meaning that you will understand what it takes to be a high performer and how you can achieve your career goals with them.What are we looking for?We are looking for an experienced Business Development Manager who has a proactive and self-motivated attitude! The role involves selling into new businesses via pre booked appointments that are setup by the telemarketing and services team, and from your own lead generations gathered from a provided database.Day-to-Day Responsibilities * Deliver consultative in-person sales meetings with 4 SMEs daily, most appointments are pre-booked by an office-based sales support team. * Use your professional/informal networks to generate leads to augment the office generated leads. * Work with the Head of events to deliver a monthly seminar to business owners so as to maximise sales opportunities. Eg co-hosted events with the Chamber of commerce and industry * Achieve quarterly sales targets. * Accurately build, manage and maintain your sales pipeline. * Be the best representation of the brand.The idea candidate: * A strong background in B2B Sales * A self-starter who is success/money motivated * Have a full, clean driving license * Have previously worked to KPI's and sales targets * Be eligible to work in Ireland P969905NEINDIREBD
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* Are you are a money hungry, self-motivated, hard worker who is eager to succeed? * Do you have B2B Telesales or Door to Door sales experience? * Looking for a new role with uncapped commission, an excellent training structure and progression?The OpportunityWith over 4 years of success across the globe BrightHR has gained a reputation for excellence. A track record of results that speaks for itself, BrightHR supports one million users worldwide! BrightHR is a cloud-based HR management solution suitable for small to midsize businesses. The platform provides a dashboard that helps businesses manage employee holidays, attendance, leave, shifts and documents.With an unrivalled track record of incredibly strong year on year growth of its subscription model business, BrightHR supports over 50,000 organizations globally. Part of the global Peninsula Group, with 14 companies and a group turnover in excess of €330M, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. As a Business Sales Consultant you will have the opportunity to join an ambitious and driven team that are passionate about sales, and eager to excel. With incredibly strong year on year growth, BrightHR is leading the way for industry leading HR and H&S SaaS software.Day-to-Day Responsibilities as a Telesales Consultant: * Doing a minimum of 80 outbound calls per day and generate a minimum of 3 appointments per day. * Working alongside a Business Development Manager colleague - you will be selling the fantastic service BrightHR has to offer to the small and medium sized businesses. * You will schedule sales opportunities with business owners/directors to promote BrightHR, and work with your Business Development Manager to generate new business deals & revenue. * Daily pipeline building and management of pipeline will be key to success.What you Bring to the Team * Previous cold calling sales experience is preferred. * You would be eager to meet and overachieve on sales targets and KPI's. * You have a high level of drive and hunger to succeed. * Ideally you would have experience working within a B2B sales capacity, however B2C experience will also be considered. * An ability to take on and implement coaching feedback to support continued development of your sales skills. * You are a team player and love healthy competition. * Have the grit, determination, and good people skills to become great sales professional. What will I get in return? * The opportunity to earn big!!! A transparent commission structure, weekly monthly and quarterly incentives * Regular incentives, social events, and a high energy office * Clear career path where you will know exactly what KPIs you will need to hit to be rewarded with higher titles, remuneration and commission.Employee Benefits * Ask about our Bright Days * Day off on your birthday * Vacation Days increase after 2 and 5 years' service * Benefits and Pension Plan available. * Access to Employee Assistance Programs * Company incentives, access to discounts.Why join BrightHRBrightHR is…
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Reporting into the Senior Credit Controller, the position is suitable for an individual who is bright, confident, positive and an excellent communicator, who is able to work in a fast paced, dynamic environment.The post holder will have a minimum of two years account collection experience and will rise to the challenge of hitting collection targets against assigned lists of overdue clients and meeting all individual KPIs and SLAs. The focus is on excellence in cash collection and calls completed with outstanding call quality, client service and care. The role requires a pragmatic and commercial approach to problem solving coupled with excellent negotiation skills.Job PurposeThis role involves working within the Credit Control function and will be based in Dublin, with the principal responsibility of cash collection for the two Irish companies in the Group.Day-to-Day Responsibilities * Contacting clients in relation to their overdue accounts * Handling payment and service queries principally via telephone * Provide 'Super Service' when handling all enquiries and making the necessary notes on our systems to keep accurate and timely records * Processing debit/credit card payments * Liaising with the local team to ensure client accounts and internal processes operate as smoothly as possible * Complete requests for account adjustments where required * When the collection opportunities are exhausted, and our efforts of resolution have been unsuccessful, provide a full and complete case history per client for review of the next stagesRole Metrics * To complete work-flow tasks relating to credit control in an accurate and timely fashion, by ensuring client call lists are completed within the stated timeframe * Cash Collection, Direct Debit coverage, Outbound Call targets * To ensure a high level of attendance and punctuality P99988CVRINDIRE
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Our Client, a leading provider of HR and Employment Law, are looking for a legally qualified Employment Litigation Consultant to join their team based in their Dublin office. The successful candidate will work in conjunction with the HR and Employment Law advice teams and will be responsible for delivering high standards of care to clients. The focus of the role is to support clients when they receive employment tribunal claims, the successful candidate will take ownership of each case and be responsible for drafting responses, visiting clients, preparing cases for hearing and representing clients at both face to face and remote hearings.Key Responsibilities: * Review all claims brought against clients in the employment tribunal bodies, specifically the Workplace Relations Commission and the Labour Court * Support clients with mediation / conciliation matters * Make early and prompt contact with clients to notify the client of conduct of the case and to advise and take instructions from clients * Visit clients as required to include offsite at their premises/offices throughout Ireland and Northern Ireland * Advise clients on the merits of any claim(s) and the prospects of successfully defending claims * Obtain all relevant and necessary documentation and draft appropriate responses on behalf of clients for their approval * Prepare hearing bundles or documents in the appropriate or agreed format in preparation for hearing * Identify witnesses and assist in the preparation and drafting of witness statements, where required * Correspond with tribunals, claimants' representatives, and clients * To regularly review cases and provide updates a required for the purposes of cover status as required * Prepare any reports necessary in respect of any claims as may be required * Prepare and complete all administrative tasks associated with your cases * Provide support to other departments within the business, as required * Engage in and deliver training where required both internally and externally * Research * Demonstrate commercial knowledge of the Company's range of services and products and to be able to discuss these with clients as appropriate * To proactively assist in the retention of existing clients and to promote new business by obtaining referrals for new clients * Responsible for ensuring that the requisite knowledge of employment law and technical skills is of the standard required in order to be able to carry out the work and to the standards as outlined in this job description * Attend any company of the Group offices throughout United Kingdom and Ireland as required by management * Any other reasonable duties as may be required by management as part of your role.Person Specification: * Third level qualification in Law/ Employment Law/ Human Resources (HR)/ Industrial Relations * Experience of reviewing and processing tribunal claims * A positive approach to a busy workload and team work. * Must be able to take a Client-Centric approach to their work. * Ability to work autonomously and self-manage. * Passion for employment law. INDLEGP969486BGR
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Our Client, a leading provider of HR and Employment Law, are looking for a legally qualified Employment Litigation Consultant to join their team based in their Dublin office. The successful candidate will work in conjunction with the HR and Employment Law advice teams and will be responsible for delivering high standards of care to clients. The focus of the role is to support clients when they receive employment tribunal claims, the successful candidate will take ownership of each case and be responsible for drafting responses, visiting clients, preparing cases for hearing and representing clients at both face to face and remote hearings.Key Responsibilities: * Review all claims brought against clients in the employment tribunal bodies, specifically the Workplace Relations Commission and the Labour Court * Support clients with mediation / conciliation matters * Make early and prompt contact with clients to notify the client of conduct of the case and to advise and take instructions from clients * Visit clients as required to include offsite at their premises/offices throughout Ireland and Northern Ireland * Advise clients on the merits of any claim(s) and the prospects of successfully defending claims * Obtain all relevant and necessary documentation and draft appropriate responses on behalf of clients for their approval * Prepare hearing bundles or documents in the appropriate or agreed format in preparation for hearing * Identify witnesses and assist in the preparation and drafting of witness statements, where required * Correspond with tribunals, claimants' representatives, and clients * To regularly review cases and provide updates a required for the purposes of cover status as required * Prepare any reports necessary in respect of any claims as may be required * Prepare and complete all administrative tasks associated with your cases * Provide support to other departments within the business, as required * Engage in and deliver training where required both internally and externally * Research * Demonstrate commercial knowledge of the Company's range of services and products and to be able to discuss these with clients as appropriate * To proactively assist in the retention of existing clients and to promote new business by obtaining referrals for new clients * Responsible for ensuring that the requisite knowledge of employment law and technical skills is of the standard required in order to be able to carry out the work and to the standards as outlined in this job description * Attend any company of the Group offices throughout United Kingdom and Ireland as required by management * Any other reasonable duties as may be required by management as part of your role.Person Specification: * Third level qualification in Law/ Employment Law/ Human Resources (HR)/ Industrial Relations * Experience of reviewing and processing tribunal claims * A positive approach to a busy workload and team work. * Must be able to take a Client-Centric approach to their work. * Ability to work autonomously and self-manage. * Passion for employment law. INDLEGP969486BGR1
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an EAP Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients.Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of * support required; demonstrating a thorough understanding of the Health Assured products * g. legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including * those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and * achieving a one call resolution * To take accurate information and record on the Health Assured data base * Conduct full and robust clinical assessments in accordance with Health Assured's * procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance * Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, * e. working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual * actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all timesEssential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100…